Privacy policy

Privacy policy

This privacy policy explains how we use your personal data and what rights you have as a customer and visitor to this website.

We attach great importance to the protection of your privacy and personal data. This privacy statement is intended to inform you as a customer and visitor of this website in a transparent manner about the data that we will collect from you. This is in accordance with the Belgian and European regulations regarding the protection of privacy.

By using this website and providing us your information, you explicitly agree to this privacy policy. The permission you give is always voluntary. You have the right to withdraw this consent at any time. However, a withdrawal of your consent does not affect the processing of personal data prior to the withdrawal; on the basis of any lawful reason for processing personal data; in case of legitimate interest of the processing.

1. Who are we?

This privacy statement applies to the silverrune.com website. The person responsible for the processing of your personal data is:
Silver Rune Crafts
Leighworks
Klimoplei 8
B-2223 Schriek (Heist-o/d-Berg)
VAT: BE0842204874

For questions about the processing of your personal data, you can always contact us by e-mail: info@silverrune.com.

2. Data processing

We only process the data that is necessary for the performance of our services. We process different types of personal data, depending on the services you purchase from us and use on our website.

We process your data in the context of our work and collect your data to, among other things, answer your questions, send newsletters, carry out direct marketing and of course to enable the execution of the agreement. This is therefore the data that is necessary so that you can use our services.

Below you will find an overview of the data we process, the purpose of this processing, which legal basis we use for this and how long we keep this data.

Contact details

Data: name, address, phonenumber, e-mail address, company name, VAT number…

Purpose: We collect and process your contact details to answer your questions, for direct marketing purposes, to keep you informed about events or new articles… In addition, we use this data to enable the execution of the agreement so that we can make a satisfied customer of you. We may also process your data for the execution of orders placed by you. We may also use your information to post reviews about our services or products. Your data will also be processed when you leave comments on our messages or articles.

Basis: Execution of the agreement and consent.

Duration: We keep this data without a term, or until you request a deletion or the law requires otherwise.

Invoicing and financial administration

Data: name, billing address, phonenumber, e-mail address, bank details and outstanding balance.

Purpose: We collect your personal data to process your payment.

Basis: Execution of the agreement and consent.

Duration: We keep this data for at least 7 years, as this is the legal obligation.

Technical information

Data: IP address, error messages…

Purpose: We collect your technical information to further tailor our website to general use and to improve it in the future.

Basis: Legitimate interest and consent.

Duration: We keep this data without a term, or until you request a deletion request or the law requires otherwise.

3. Direct marketing

We also use your personal data for direct marketing purposes, such as our newsletter. In this way we can keep you informed of events, discounts or new products and services. We only do this with your explicit permission. You can always withdraw this permission, please send us this request by e-mail.

4. Protection of your data

We have taken the necessary technical and organizational measures with the eye on protecting your personal data against loss or any forms of unlawful processing. We will of course make every reasonable effort to protect the confidentiality of your data.

5. What data do I pass on to third parties or third countries?

We will not pass on your personal data to third parties without your permission, unless we are obliged to do so by law or when this is necessary for business operations. We will never sell your personal data to third parties.

We share your data with the following parties:
• Website platform: WordPress with Woocommerce
• Newsletter service: Mailerlite
• Payment services: Mollie, Paypal
• Website hosting: Easyhost

6. What are your rights as a subject?

As a subject, you have various rights with regard to the personal data collected about you. If you wish to invoke one of the following rights, please contact us by e-mail.

You have the following rights:
• Right of access and copy;
• Right of adjustment or rectification;
• Right to erasure (right to be forgotten);
• Right to restriction of processing;
• Right to object;
• Right to portability.

When you submit a request to exercise your rights, we will first and foremost need to verify your identity. For this reason, you must provide a copy of your ID with your request.

The exercise of your rights is in principle free of charge. If your request is manifestly unfounded or excessive, we can always charge a reasonable fee in light of the administrative costs incurred. However, we can also choose not to comply with your request. If necessary, you will always be informed of the reasons for this.

In any case, we will always inform you of the follow-up to your request within a period of four weeks at the latest.

If and insofar this is provided for in the applicable European and Belgian regulations, you have the right to file a complaint with the competent supervisory authority. In Belgium this is the data protection authority.

7. Changes

We can unilaterally change this privacy statement at any time. Changes will always be published on this page so that you are always aware of the statement of this website.

8. Jurisdiction clause

This statement is governed, interpreted and executed in accordance with Belgian law. Belgian law is exclusively applicable in the event of a dispute. The courts of the Antwerp jurisdiction have exclusive jurisdiction, unless mandatory law provides otherwise.