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Terms and conditions

Terms and conditions

Company details

Silver Rune Crafts
Klimoplei 8
B-2223 Schriek (Heist-o/d-Berg)

VAT number: BE0842204874
E-mail address:

1. Applicability of the terms and conditions

1.1. In these terms and conditions we describe the rules on the basis of which we will deliver our products to you. These terms and conditions apply to all our products and contain important information about your rights and obligations.

1.2. By using our website, you agree to our terms and conditions.

1.3. The latest version of these general terms and conditions always applies.

1.4. This agreement is governed by Belgian law. Any dispute in connection with the interpretation or execution of a contract and with regard to our invoices falls under the exclusive jurisdiction of the courts of Antwerp, unless mandatory law provides otherwise.

1.5. If a provision of these terms and conditions would be wholly or partly in conflict with a statutory provision, and would therefore be invalid, these terms and conditions will remain in full force and effect. If necessary, the parties will jointly agree on a new provision that is in line with the purpose of the invalid provision.

2. Offer

2.1. We make an offer via our website, via e-mail or via social media. Prices are expressed in euros and always include VAT.

2.2. We always have the right to adjust the rates and/or conditions. The offer that existed at the time you accept it, i.e. when purchasing one of our products, is the current offer.

2.3. We cannot be held to our offer if you could reasonably understand that the offer or part thereof contains an apparent material error or clerical error, such as an unrealistically high discount or unusually low asking price.

2.4. We only sell our products on our own website. Payments are made online in a secure web environment. By purchasing a product on our website you agree to the processing of your personal data in accordance with our privacy policy.

2.5. Any promotions or discounts are valid once and only during the specified time period. They cannot be combined with other promotions or discounts.

3. Delivery

3.1. Physical goods will be delivered to the shipping address you provided during the checkout of your order. It is your responsibility to provide this information to us without errors.

3.2. The physical products will be shipped within 5 business days of receipt of payment. If products are not in stock, you will be informed of the adjusted delivery time.

3.3. If the delivery is delayed, you will be notified as soon as possible. If the delivery takes longer than 30 calendar days, you have the right to dissolve the agreement free of charge.

3.4. If you opt for delivery at a collection point, you as the recipient must pick it up within the given time period. If the goods return to Silver Rune Crafts, you will be responsible for the shipping costs incurred for redelivery.

4. Right of withdrawal

4.1. General

4.1.1. You have the right to withdraw your order within a period of 14 calendar days after receipt of the purchased physical products. We have the right to ask you for the reason for the withdrawal, but you are not obliged to give a reason.

4.1.2. The right of withdrawal does not apply to custom made products, custom made packages and products with an expiry date.

4.1.3. The costs of returning an order are for you, the buyer.

4.2. Exercise of the right of withdrawal

4.2.1. To exercise the right of withdrawal, you must inform us of your decision to cancel your purchase by means of an unambiguous statement by e-mail to This communication must reach us before the withdrawal period of 14 calendar days, as described in art. 4.1.1, has expired.

4.2.2. You must return the purchased goods to us in their original condition and packaging within 14 calendar days of the day on which you informed us of your decision to withdraw from the contract.

4.2.3. The costs of returning the goods are for your account.

4.2.4. If the returned product is in any way diminished in value, we reserve the right to hold you liable and claim compensation for any loss in value of the goods resulting from your use of the goods beyond necessary to establish the nature, characteristics and functioning of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

4.2.5. The refund of the withdrawn goods, excluding the delivery costs incurred, will be made within 14 calendar days after we have received the withdrawn goods.

4.2.6. We will refund you with the same payment method with which you made the original transaction, unless explicitly agreed otherwise.

5. Liability

5.1. We are not liable for damage of any kind resulting from faulty or incorrect use of our products.

5.2. We are not liable for damage caused by hacking of our website. We will do the necessary to observe all reasonable security measures and this in accordance with the state of the art currently available. We are not liable for damage caused by phishing, farming or other forms of internet fraud or other criminal activities.

6. Intellectual Property Rights

6.1. All information provided (such as texts and photos) and other content on this website are the property of Silver Rune Crafts. This content is protected by the relevant intellectual property rights. This includes copyright, trademark law, database law, neighboring rights, patents and design law.

6.2. You are expressly prohibited from copying or modifying designs, information, images and other content prepared by us and using them for direct or indirect commercial purposes.

6.3. In the event of infringement of intellectual property rights, we must proceed to claim appropriate damages.

7. Disputes

You are obliged to notify us in writing by e-mail of any complaints about invoices and/or delivered products within 7 calendar days after the complaint has arisen. If a defect of a physical product is reported later, you will not have an absolute right to repair, replacement or compensation. Any dispute falls under the exclusive jurisdiction of the courts of Antwerp, unless mandatory law provides otherwise.

You can also always choose to submit a complaint to the consumer ombuds service of the Federal Government.